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Customer Agreement
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1
Customer Information
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Terms & Conditions
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Signature
FORM INSTRUCTIONS
Note: If you do not agree with or understand something you are reading, please do not continue! Contact your Cabinet Coach and ask questions before signing off on this agreement.
Name
*
Please use the name that is on the Quote you released for production as an order.
First
Last
Ship to The Shop at Rock Creek for Assembly?
Yes, ship my order directly from the manufacturer to the The Shop at Rock Creek
Shipping Address (Cabinets will ship to our shop at the address shown below)
Since you want your cabinets assembled, your RTA cabinet project will ship from the manufacturer directly to our shop shown below.
Street Address
Address Line 2
City
State / Province / Region
ZIP / Postal Code
Your Project Address For Replacement Parts
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Where do you want any replacemens to ship (IE: a damaged door or drawer box)? We will use the address you provide below to ship any cabinet parts that were not able to be incorporated into your assembly.
Street Address
Address Line 2
City
State / Province / Region
ZIP / Postal Code
Phone
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What phone number should the shop manager use to arrange pick up or delivery with you?
Email
*
Purchase Order
*
What is the Purchase Order or Project Name on the top/left of the Quote you are purchasing?
Who is your Cabinet Joint Cabinet Coach?
Please choose the Cabinet Coach you have been working with in developing your quotation
Choose>>>
General Sales Team
Brian Fleming
Bob Long
Chris Lewin
Jake Baker
James Inpyn
Jim Barton
Mark Barrett
Myson Mosemann
Nathan Love
Melissa McElwee
Customer Agreement
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1. I understand that because I chose Assembly Services, I will need to either pick up my assembled cabinets or have them delivered by The Shop at Rock Creek via Keystone Transport Services.
2. If I have chosen
Assembly Services with Pick Up
, I understand that The Shop at Rock Creek requires that pick up occur within 7 business days from the time I am notified that the cabinet assembly is complete. It is my responsibility, as the customer, to arrive with a truck/trailer that will fit all cabinets and components, a helper to load my cabinets with me, and the appropriate blankets and packing material. I understand that failure to pick up my cabinets in the agreed upon timeframe may result in storage fees.
3. If I have chosen
Assembly Services with Delivery
, I understand that Keystone Transport Services will contact me to arrange for delivery. It is my responsibility, as the customer, to be present and available to accept delivery during the agreed upon delivery window. I understand that failure to accept my delivery will result in an additional delivery and storage fees.
4. If I have paid for
Delivery
, I understand that the delivery company will unload and move the cabinets into a clean and clear space in my garage or on the ground level of my home. The delivery company WILL review the Bill of Lading with me so I can sign off that all pieces have been accounted for and received. The delivery company
WILL NOT
stay while I unwrap and inspect each cabinet and/or component. Instead, I have 48 hours after the delivery company leaves to report any damages/defects to The Shop at Rock Creek via the
Replacement Form
. Damages/defects are not to be reported to Keystone Transport Services, as they will not be responsible for returning parts back to The Shop. I have read the full Cabinet Joint Customer Agreement carefully so that I understand what constitutes damage/defect versus what is considered within spec for their products.
5. I understand that, if a given cabinet cannot be built at the time of assembly due to parts arriving damaged, missing parts, machining issues on parts, etc and I choose to accept the delivery as-is in order to keep my project moving, replacement items will be shipped directly to me by the manufacturer and I will be responsible to have that cabinet assembled at my job site. I will be credited the assembly fee I paid The Shop at Rock Creek for that cabinet.
6. I understand that should cabinet(s) be delivered with defect or damage, the Shop at Rock Creek will have replacement parts shipped directly from the manufacturer to my job site. I am responsible for replacing the damaged/defective item on site (IE: drawer front, door, etc) or even assembling a cabinet (IE: a cabinet box arrives damaged and cannot be repaired). A labor credit will be issued by the Shop at Rock Creek to reimburse me for items not assembled.
I agree to the Customer Agreement
Assembly/Delivery Terms & Conditions
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This AGREEMENT is made by and between the CUSTOMER and The Shop at Rock Creek, LLC, the PROVIDER. I, the CUSTOMER, agree and understand that
Assembly Service
by the PROVIDER includes:
1. Receiving, inspecting, and unloading delivery to include: Signing Delivery Receipt and Initiating & tracking replacement claims
2. Organizing and inspecting cabinets, hardware, doors, face frames
3. Disposal of cardboard and packaging
4. Assembling cabinet boxes. NOTE: PROVIDER will assemble every cabinet unless directed otherwise. In some instances cabinets need to be assembled upright due to ceiling height, or need to be assembled in the room due to doorway size restrictions. In these cases, the customer must use their Cabinet Joint design to identify cabinets that should not be assembled in the shop. Cabinets that are not to be assembled will be shown on the drawing with a strikethrough of those cabinets.
5. Sourcing the required tools and supplies
6. Installing (and adjusting) hinges, drawer glides, and door bumpers, when applicable per sales agreement
7. Installing doors, when applicable per sales agreement
8. Installing drawer fronts (both false and functional), when applicable per sales agreement
9. Installing interior storage items purchased through Cabinet Joint (pull outs, trays, etc)
10. Preparing product for delivery.
I, the CUSTOMER, agree and understand that Assembly Service by the PROVIDER DOES NOT Include:
1. Custom fabrication of cabinets (IE: specialty range hoods constructed out of miscellaneous parts)
2. Cutting or support for apron sinks
3. Cutting down posts or legs
4. Creating electrical cutouts or installing electrical boxes, charging stations, etc.
5. Trimming extended stiles
6. Notching for toe kick on Dishwasher End Panels (DWEPs) or other cabinets
7. Trimming or installing moldings, applied valances/furniture base, or toe kick material
8. Drilling for or installing knobs/pulls
9. Joining adjacent cabinets
10. Attaching or creating appliance panels
11. Attaching finished bottoms
12. Installing end panels, applied doors, or endskins
13. Installing specialty hinges or interior storage hardware not purchased with your order (ie pocket, barrister, etc)
14. Installing adjustable shelves or glass in doors
15. Assembling or reassembling cabinets that require replacement parts to be shipped from the manufacturer directly to the customer’s job site. (please reference Step 5, #6)
TERMS AND CONDITIONS
PAYMENT
The Parties agree that payment will be made in full after payment of the cabinet order and before the assembly is placed on the PROVIDER’S schedule.
INSPECTION
The CUSTOMER should notify their Cabinet Coach of any defects or assembly issues within 48 hours of receiving the assembled cabinets.
IF CUSTOMER IS USING
PICK UP
OPTION:
The CUSTOMER agrees and understands that the job must be picked up at 1849 Baltimore Pike, Gettysburg, PA within 7 business days of being notified that assembly is complete. Any changes must be agreed upon between the CUSTOMER and PROVIDER. After 7 business days the PROVIDER will assess a storage fee of $50/day. Storage fees must be paid to the PROVIDER before cabinets are loaded on the truck.
CUSTOMER is responsible for arriving with the proper sized truck/trailer, a helper to load the cabinets, and blankets or other packing material.
IF CUSTOMER IS USING
DELIVERY
OPTION:
PROVIDER or Keystone Transport Services will contact CUSTOMER when assembly is complete and to schedule delivery. CUSTOMER must accept delivery within 7 days or a $50/day storage fee will be assessed. It is CUSTOMER’S responsibility to be present and available to accept delivery during the agreed upon delivery window. No shows will result in an additional delivery and storage fees.
I agree to the Assembly/Delivery Terms & Conditions
Signature
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Please sign in the space below with your mouse or finger. To erase and try again, click the refresh icon below the signing space.
IMPORTANT: Is any part of your order Painted?
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Painted orders require one more sign off. Select YES if your project contains painted cabinetry and you will be presented with a few more things to read and sign.
CHOOSE>>
Yes
No
Painted Cabinetry Specifications, Expectations and Customer Responsibilities
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PAINTED FINISHES AND SOLID WOOD FRAMING
Solid wood door frames may exhibit hairline cracking at the joints. See the image below for an example.
1. I understand all cabinet face frames are solid wood, even if all MDF doors are requested and corner cracking can/will still appear on face frames.
2. I understand hairline cracks have nothing to do with a door’s build or finish quality. I understand hairline cracking is not defective or a result of finish failure and replacements will not be issued for this characteristic. I understand that replacements will be issued only when the manufacturer confirms that the finish has failed, or the door joint is broken.
3. I understand I may see corner cracks develop on all doors, some doors, or no doors at all. I understand I may see these cracks never develop, develop over a long period of time, or come out of the package exhibiting them. I understand these corner cracks can range in severity from barely visible hairlines to cracks I can catch my fingernail on.
PAINTED FINISHES & SOLID WOOD PANELS
1. I understand that some panel staves will swell more than others and this telegraphs through the paint as ‘lines’ in the finish. I understand this is unavoidable in a solid wood panel and is not covered under warranty. I understand this is not a ground for replacement unless the door panel is physically cracked
CUSTOMER RESPONSIBILITIES WITH PAINTED CABINETRY
1. I understand it is my responsibility as the customer to control the moisture in my home. I understand the manufacturer recommends between 30 and 35% relative humidity. I understand that opening windows at different times during the year and a drastic change of heat in my home can affect the humidity and my cabinetry possibly voiding my warranty.
I Consent to the Painted Cabinetry Agreement Above
Signature
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Your signature here indicates you have read and understand the effects of paint on solid wood and your responsibilities to keep your wood cabinets in a moisture-controlled environment
Phone
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